Professional experience

May 2023 – Present Jeddah, Saudi Arabia

Alnaql Alarabi Co (Moventis)

Chief Technology Officer

Technology leadership for a licensed intercity transportation operator, covering strategy, governance, digital transformation, enterprise IT, cybersecurity and transportation technologies.

• Established and structured the IT department, governance framework, policies, procedures and operational standards
• Developed the technology roadmap aligned with business objectives and expansion plans
• Led digital transformation across transportation operations, customer services, fleet management and corporate functions
• Managed enterprise infrastructure, cloud services, cybersecurity controls and business applications
• Defined BRD and SRS requirements for ITS, surveillance, operational platforms and enterprise solutions
• Directed vendors, system integrators and outsourced service providers against contractual SLAs and KPIs
• Established cybersecurity, disaster-recovery and business-continuity controls
• Managed technology operations supporting a nationwide transport network serving more than one million passengers annually
• Managed annual technology budgets exceeding SAR 1 million in a regulated concession environment

Jan 2022 – Apr 2023 Jeddah, Saudi Arabia

Mithaquna (Khair Mithaq Holding Company)

Projects Manager

Technology and project advisory across a holding-company environment and its subsidiaries.

• Defined requirements for establishing a centralized IT department for the holding company and subsidiaries
• Assessed technology requirements, governance frameworks and operating models across subsidiaries
• Advised executive management on technology strategy, digital transformation and business-process improvement
• Evaluated technology projects, vendor proposals and implementation plans
• Developed a roadmap for shared technology services and governance standards

Nov 2021 – Jul 2023 Dubai, United Arab Emirates

Dubai Leading Technology LLC

Business Services Manager · Independent Consulting Engagement

Business and technology consulting across Saudi Arabia and the UAE, bridging clients, technical teams and technology partners.

• Acted as the primary liaison between clients, project teams and technology partners
• Managed and supervised technology-project implementation across Saudi Arabia and the UAE
• Led business analysis, requirements gathering, solution-design reviews and project planning
• Provided consulting for access control, smart security, digital payments and web-based applications
• Managed risks, issues, timelines and budgets
• Supported integrations between customer systems, payment gateways, access-control platforms and third parties

Mar 2021 – Jan 2022 Jeddah, Saudi Arabia

Origin of Management Company · Samaya Group

Head of Operations

Operational leadership across multiple projects and business units.

• Managed operational departments across multiple projects and business units
• Planned operational readiness for new projects, tenders and service expansions
• Defined operational strategies supporting business objectives and service requirements
• Coordinated workforce planning, resource allocation and operational performance across project sites

Jan 2019 – Jan 2022 Jeddah, Saudi Arabia

Origin of Management Company · Samaya Group

Head of IT

Built the IT function and delivered payment, access-control, customer-service and enterprise platforms.

• Built the IT department and defined technology standards, policies and processes
• Led a closed-loop cashless solution processing more than 500,000 monthly transactions from 50 points
• Integrated intelligent access control across 36 active points
• Designed, manufactured and imported devices and technologies serving business needs
• Delivered a customer-service platform supporting transportation operations and more than one million passengers annually
• Implemented ERP, inventory, CCTV, VoIP and mail infrastructure
• Managed technical teams, vendors and outsourced suppliers

Dec 2016 – Jan 2019 Jeddah, Saudi Arabia

Ejada United Company

IT Technical Manager

IT operations, infrastructure, service management, enterprise applications and business-system development.

• Implemented IT best practices and improved infrastructure monitoring and notification
• Automated business processes and performed root-cause analysis and technical troubleshooting
• Led IT officers and managed IT assets
• Reduced operating costs through process optimization and automation
• Led development of a CRM integrating Sales, Customer Service, Operations and Overseas Recruitment with MOL Ajeer and Microsoft Dynamics 2012
• Developed employee self-service, online payment and service-scheduling systems
• Redesigned infrastructure utilization, licensing, asset-management and vendor-qualification processes

2015 – 2016 Jeddah, Saudi Arabia

Tahakom · Saher

Systems Engineer

Mission-critical systems supporting traffic operations, maintenance, violation processing, quality assurance and reporting.

• Led development and enhancement of operational systems supporting the Saher program
• Integrated traffic operations, maintenance, violation processing, reporting and Ministry of Interior platforms
• Automated incident and violation collection into the enterprise data warehouse
• Developed executive dashboards and strategic operational reporting

2014 – 2015 Jeddah, Saudi Arabia

Dallah Trans Arabia · Saher

Systems Engineer

Enterprise applications, Microsoft systems, database support and reporting for the Saudi Traffic Safety Saher program.

• Developed and maintained enterprise applications
• Administered Microsoft systems and supported database operations
• Delivered operational and executive reporting solutions
• Supported traffic monitoring, operational control and incident-management systems

Sep 2011 – May 2013 Jeddah, Saudi Arabia

Manazel Al-Plastic

Network & Systems Specialist

Legacy public-site experience covering networks, systems, ERP support, backups and disaster recovery across company branches.

• Designed and implemented connected network infrastructure across branches
• Administered ERP systems, databases, backups and disaster-recovery processes
• Supported daily IT infrastructure operations and systems availability